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For both the ORIGINAL and the SIDE SLEEPER Latex designs, Dr Hall's general recommendation is that a person between 110-200 lbs should order the MEDIUM, a person under 110 lbs should order a SMALL and a person over 200 lbs should order the LARGE PILLO1. For the Memory Foam versions, it is slightly different. SMALL = person between 40-90 lbs, MEDIUM = 90 to 220 lbs, and a LARGE is for people over 220. The WEIGHT of a person is generally consistent with a persons shoulder size which is by far the most important factor in determining the size of your PILLO1 while side sleeping. Other factors are age, personal preference and the softness or firmness of your bed. Here are some examples: Age: Elderly people sometimes need to go up a size as they usually like to have their heads elevated a bit more. Children under age of 10 are almost always smalls. We don't recommend pillow for infants or children under 5. Personal Preference: Some people just like to sleep on flatter pillows and they should go down a size. Some people like a little more height to the pillow and they should perhaps simply go up a size. Firmness of your bed: If you have a very soft plush bed, you may want to go down a size and if you have a very firm bed, you may want to go up a size. The reason: A persons shoulders will sink further into a soft bed more than a hard bed and yet the PILLO remains the same. Consistent with our extensive experience and research on fitting or "sizing" you correctly with the right PILLO1, although the examples above are some variations worth mentionoing, as a very good general rule, the size charts provided on the order page are very good guidelines for a good fit and customization of PILLO1 for your body. Also, it is very important to note that the PILLO1 variability in sizes are for the height of the pillow and NOT for the typical length of the pillow. The common sizes in linens and pillows such as twin, small, queen, and king sizes to match your bed are for other companies but are not used with PILLO1. In fact, the length of the standard and large sizes are the same (however the length of the small is less) so don't decide the size of your PILLO1 based on your bed size but only with regard to your body size.

Our pillows have been manufactured to the highest quality standards in the bedding industry. Hall Innovations warrants its Latex pillows against any loss of resiliency or shape for a period of two (2) years and warrants its Memory Foam Pillows for one (1) year. Any evidence of product abuse, steam or dry cleaning of the foam, tampering, cutting or reshaping, or neglect of any kind other than typical home sleeping usage will void the warranty. (See further details by clicking Warranty/Guarantee at the subheader of each page on website). Since we have had between 90% and 95% customer satisfaction rate, we are very confident that you will be extremely pleased with your purchase and that you will simply want to tell others about your improved life through better sleep with PILLO1.

Yes, we generally RECOMMEND that you use an OUTER PILLOW CASE. Your PILLO1 will come with a FITTED zipped protective cover but not a outer slip pillow case. Since both the ORIGINAL and SIDESLEEPER designs are unique, we do recommend you purchase a custom sized outer slip cover from our PILLO1 site (see PILLO1 accessories) that are made of 100% cotton and are a custom sized for each design. However, you can also use a king size outer pillow case which will work (however won't be as good of a fit as our custom sized slip covers) for both the standard and the large sizes but do NOT USE a standard size case for the Med and Lg sizes as they will be too small and tight and lessen the effectiveness of the pillow, especially the cradle design. Too small of a case is the worst thing one can do as it creates a "trampoline effect" lifting the head too high and also increases the firmness of the pillow. For the Small PILLO1 and the Side Sleepers, we also have a custom fitted outer case that goes over the zipped custom case that is included with your purchase. You can also use a STANDARD size case over your small sized Original and all sizes of the SIde Sleeper, but again, DON'T USE A CASE THAT IS TOO SMALL. Having an outer SLIP CASE is recommended as then, you can simply remove the outer case for washing and NOT disturb the delicate foam by unzipping the custom fit cover. Removing the custom zipped cover will increase the chance of damaging the delicate foams and could reduce the life of the pillow. If one really does need to wash the custom fit cover due to personal reasons, it is certainly okay and you should follow the washing instructions seen on the label or explained in the answer to the next question below.

Yes you can. However, as stated in answer 2 above, we highly recommend that you do not remove the zipped fitted cover unless you really need to (examples like spills or bad stains) as removing and replacing could damage the delicate Talalay latex or Memory Foam. If you do need to wash the cover, please machine wash on cold and tumble dry with a low heat setting. We recommend that you DO NOT IRON the custom fitted case.