The wonderful thing about the PILLO1 Original Latex is that you do have a choice of back lying resistance/support which Dr. Hall thought was important when creating the design. The Gel Infused Memory Foam design only has one level of support in the cervical curve. (please see question below) Re the firmness choice with the latex design, no two people are alike and there are obviously going to be a preference to what type of support feels right and is the most comfortable to you. So, Dr. Hall incorporated the best of both worlds with two highly thought-out variable resistances to satisfy each and every customer. To determine which side of the cradle is right for you, try both but ultimately use the contour that is most comfortable to YOU. Here are some tips: As a general rule, for individuals new to PILLO1, Dr. Hall would suggest starting with the softer contoured support. It's just a little easier to get used to at first. However, we do have some people who prefer the FIRMER cylindrical support of the neck that is provided in the MEDIUM and LARGE SIZES (only). Both C-Shaped neck supports give you excellent comfort and control and they are the exact same dimension and height, simply a slight variability in resiliency, support and "push back" over the course of the night. Simply put, the FIRMER side will maintain your cervical curve better than the more gentle SOFTER side, although the gentle side may be easier to accommodate to, especially at first. You will just have to see which one works best for you. They are both great, but in line with creating the best pillow in the world, Dr. Hall wanted virtual adaptation to sleep and a design with some variability to fit everybody's needs.
If you have any other inquiries, please do not hesitate to write to us at [email protected]
or call our customer service lines 1-877-4Pillo1